Consumer law
Consumer rights are regulated in the Consumer Purchase Act (KKL) and the Consumer Services Act (KTL), both of which are mandatory, i.e. the seller cannot agree on worse terms. The laws are based on the principle that original defects, i.e. defects that can be assumed to have existed at the time of purchase, must be reported no later than two months after they are discovered, but no later than three years.
For the first six months, the seller has the burden of proof that the defect was not original and therefore should not be remedied at the seller's expense. Examples of such defects are incorrect handling and external damage.
In Sweden, buyers of household appliances are offered a one-year warranty according to the provisions of LEH Consumer Purchase 2005. After this year, it is always the buyer who must prove that the fault is original.
The remedy for an established original defect is repair or replacement, i.e. replacement. Repair is always carried out if this can be done without major inconvenience to the buyer and is economically advantageous. General Complaints Board handles cases where buyers and sellers cannot agree.